We built this for Agency
This isn't a slide deck. It's a working AI agent that handles formula ingredient questions, skin purging guidance, subscription management, order tracking, provider communication, and skincare routine help -- using Agency's products, terminology, and customer experience. Try it.
Try the Chat Agent
Ask about your formula ingredients, skin reactions, next refill date, skincare routine, how to contact your provider, or order status.
In production, the widget's appearance and behavior are fully customizable to match your brand.
Try the Voice Agent
Same AI, same knowledge -- just over the phone. Call to experience what your customers would hear.
+1 (405) 705-7433US number • Available 24/7
In production, voice connects to a number of your choice with custom hold music and routing.
What Lorikeet Can Deliver for Agency
Built around real customer scenarios -- formula questions, skin reactions, subscription management, and the warm, knowledgeable support your skincare subscribers expect.
Formula & ingredients
Customers check exactly what's in their personalized Rx formula, understand each ingredient's purpose, and see their last formula adjustment. Account-specific data, not generic docs.
Skin reaction guidance
Normalize purging, peeling, and dryness. Provide practical tips (every-other-night, more moisturizer). Direct severe reactions to the provider by name. Never tell them to stop their Rx.
Subscription & billing
Refill dates, billing amounts, order tracking, skip/pause/cancel options. Clear answers about when things ship and what they cost.
Provider connection
Share the customer's provider name, explain how to message them through the app, and clarify what adjustments are possible. Bridge between support and clinical care.
Skincare routine
Morning and evening routine guidance using the customer's specific products. Emphasize SPF with tretinoin. Application order, timing, and tips.
Voice and chat
Same warm, knowledgeable agent across phone and chat. Customers get personalized skincare support however they prefer to reach out.
From Demo to Production
This demo was built from public information. Here's what happens when you plug in real systems.
Connect your systems
Integrate with Agency's customer database, formula management, subscription platform, and provider messaging.
Refine the workflows
Adjust skincare guidance, purging protocols, subscription management rules, and provider escalation paths to match your SOPs.
Test with simulations
Run hundreds of simulated customer conversations to validate accuracy before going live.
Go live
Deploy across chat, voice, and email. Monitor quality scores and iterate in real time.
Ready to explore?
This sandbox is yours. Log in to see the workflows, knowledge base, and guardrails behind this demo -- or connect with our team to talk production.